Our Solutions and Services

Our Services

• Digital Transformation Services
• Commerce Platform Enablement
• Management Consulting
• Outsourcing Services
• IT Infrastructure Management Services

Digital Transformation Services

We help you leverage the power of digital and technological tools to enhance business growth and gain a competitive advantage in the market. We offer a wide range of digital transformation services right from strategy planning to end-to-end business reconstruction that will help improve operational efficiency, accelerate growth and redefine your business offerings and capabilities.

Automation / RPA

Automate and digitize your workflow to maximize accuracy, minimize errors and improve turnaround time in your organization. With the power of AI and automation, Infenox transforms your operational process and provides seamless business continuity. Our automation services provide a wide variety of functional and industry-specific processes that integrate analytics with AI, accelerating change in your business.

Analytics & Machine Learning (ML)

Leverage advanced analytics and machine learning to stay ahead of the competition. Infenox’s automated and intelligent insights accelerate your business processes and help transform your business into a data-driven enterprise. Our machine learning software development services involve the creation of self-learning algorithms, automation processes and data analysis that results in fast and reliable insights delivered without any human intervention.

Artificial Intelligence / Machine Learning

Create intelligent workflow, maximize data accuracy and share insights with Infenox’s AI/ML services to help you improve your business outcomes.

Cloud Computing

Migrate your business to the cloud and explore infinite growth opportunities with Infenox’s on-demand cloud computing services.

Omni Commerce

Provide seamless client experience and reach clients across platforms through a multi-channel approach. Explore Infenox’s omnichannel solutions.

IoT

Optimize business processes, improve capital and secure your enterprise ecosystem with IoT technology solutions from Infenox.

Mobile Technologies

Lead the way in communication, collaboration and network across your business using mobile technology services from Infenox.

Commerce Platform Enablement

Transform how you serve your clients with new products and services backed by our industry-leading, mobile-first development strategies to ensure product success. We help you set up a successful foundation by employing quality delivery methodologies, streamlining build-release cycles and implementing the right technological tools to ensure your product’s long-term viability. From planning, analysis, design to implementation, our platform enablement experts are well equipped to support you at each stage of SDLC and meet your business objectives.

Management Consulting

We specialize in assisting organizations identify and solve complex business problems, improve organizational performance and achieve on-time project delivery by leveraging years of experience and proven methodologies. As strategy and implementation partners we deliver customized solutions for your unique needs. Our end-to-end services include technology & process evaluation, business strategy consultation, project design, milestone management, and risk mitigation to ensure around-the-clock support and guidance throughout your transformation journey.

Outsourcing Services

• Consulting
• Application Management
• Application Delivery
• Innovation as Service

IT Infrastructure Management Services

• Asset Lifecycle
• Capacity Monitoring/Planning
• Storage
• Network Utilization
• Availability
• Energy Consumption
• Environmental Issues
• Facilities (Data Center Infrastructure Management)
• Physical and Virtual Assets
• Wireless and Wired Network Operations
• Hardware
• Software
• Security (Malware/Virus Protection)
• Mobile Connectivity
• Maintenance/Service Updates

Our Solutions

• Care & Smile Platform
• Product Sourcing App
• Mobile Picking App
• AI based Email to Order Processing App

Care & Smile Platform

The Care and Smile Platform assists Care Agencies / Care Service Providers in managing their operations and services including:

• Service Scheduling and Allocations
• Managing Users, Clients and Professionals
• Managing Services and Professional Allocations
• Generating Invoices and Invoice Status Checks
• Publishing and Viewing Client Requirements
• Viewing Professional Allocations
• Generating Salary Slips For Professionals
• Capturing Client and Professional Feedback

Product Sourcing App

Product sourcing is an AWS cloud-based solution that enables product stock visibility in real time across multiple sourcing locations. The framework is developed using web services to provide the best fit location for client order fulfillment

Multiple sourcing criteria can be configured based on unique client requirements, and items can be sourced from multiple locations rather than a single location.

The app improves:

• Cost of Delivery
• Order Matching Ratio
• Location Priority
• Max Stock on-hand Ratio based on brand & SKU

Mobile Picking App

• This mobile app operates primary transactions - such as order item picking and counts in warehouses and stores.
• The "picker" is notified through the application when a new order is assigned, and a Picking Order Dashboard is created to monitor different statuses.
• App sends a notification to the "packer" to prepare and ship the client's order once the "picker" has completed their task.

AI based Email to Order Processing App

• Application uses the capabilities of Artificial Intelligence to process purchase orders received through email in the form of a PDF document.
• Purchase Order Templates can be defined and shared with clients to place the order.
• Entries are captured from the PDF by the Application and posted to ERP system.

Our Engagement Model

Strategic Client Engagements

• Dedicated co-located Delivery Lead/Tech Lead in client location
• Quarterly planning for upcoming initiatives
• Client Advisory Board

Focused Governance

• Robust Governance with Executive contacts bi-monthly
• Dedicated Account/Program/Technical management
• Focused leadership attention
• Well-defined escalation management structure

Dedicated Offshore/Nearshore Delivery Centres

• Customized onsite/nearshore/offshore delivery framework
• Offshore Delivery Centre in India
• Nearshore delivery from Costa Rica (in progress)
• Core & Flex Teams
• Certified, Travel-ready Resources (per pandemic restrictions)

Ideation & Innovation CoE

• New Business Ideas from Innovation CoE
• Reusable Components and Solutions

Pillars of Our Successful Client Engagements

PROGRAM DELIVERY

• Proven successful performance record
• Expertise & Experience
• Proactive governance

QUALITY

• Quality as a dimension for successful delivery
• Expertise & Experience
• Proactive governance

RESOURCING

• Professional Certified Resources
• Resources ramp up as per SLAs
• Resource Management

PROCESS OWNERSHIP

• Scaled agile, DevOps methodologies
• Innovation & best practices

Industries Catered

Healthcare Services

Hi-Tech Services

Manufacturing

Public Sector

Retail

Travel & Hospitality

Education

Mining and Forestry

Execution Methodology

Client Centricity

We emphasis Client as the key stakeholder for every project/program engagement. Our activities are targeted to deliver value added services to our clients.

Account Focus

We provide dedicated SQA for each client account who understands your business requirement and are a champion for the client development center.

Governance

We collaborate weekly with the senior management and provide status reports to our clients.

Metrics

We analyze metrics based on the project nature and provide complete access to the metrics dashboard to our clients.